Questions about community

There a many reasons to become a member of Diabetes NSW & ACT. So you can better understand the benefits and costs associated with membership we’ve provided answers to these frequently asked questions.

Why become a member of Diabetes NSW & ACT?

For 80 years Diabetes NSW & ACT has been devoted to helping people living with diabetes. As a member of our community you will have access to information and services that will help you to understand and manage your diabetes. Our range of benefits includes:

  • The latest health information delivered to your mailbox through our leading publications,
  • More than 800 metro and regional events where you can connect with others and learn about diabetes management,
  • Access to advice over the phone from our highly qualified health professionals and
  • Discounts at our online store.

How much does membership cost?

As a charity we strive to be economical so that we can devote as much of our resources as possible to the vital services our members value. To save time and money we have a single date of renewal for all our memberships: 30 June. The cost of your membership depends on the date you join. The pricing structure for new members is as follows:

  Year Month Concession Full
1 2018 July  $      32.00  $ 58.00
2 2018 August  $      30.00  $ 54.00
3 2018 September  $      27.00  $ 49.00
4 2018 October  $      24.00  $ 44.00
5 2018 November  $      22.00  $ 39.00
6 2018 December  $      19.00  $ 34.00
7 2019 January  $      49.00  $ 89.00
8 2019 February  $      47.00  $ 85.00
9 2019 March  $      44.00  $ 80.00
10 2019 April  $      41.00  $ 75.00
11 2019 May  $      39.00  $ 70.00
12 2019 June  $      36.00  $ 65.00

Please note: If you join between July and December 2018 your Membership will be valid until 30 June 2019. If you join between January and June 2019 your Membership will be valid until 30 June 2020.

Please call our helpline on 1300 342 238 if you require assistance or have additional questions about the cost of membership.

Is there a concessional discount?

Yes. The following cards will entitle you to a concessional discount:

  • DVA Gold
  • DVA Orange
  • DVA White
  • Healthcard
  • Pensioner
  • Student
  • Unemployment
  • Seniors Card

You will need to provide us with your card type, number and expiry date.

How can I pay for my membership?

There are a number of ways to pay for your membership including:

Online: You can join or renew your membership online using your Visa, Mastercard or AMEX credit or debit card.

  • To join Diabetes NSW & ACT online simply click here
  • To renew your membership click here

BPAY: If you would like to transfer your Membership Fee via BPAY please call our Helpline on 1300 342 238 and our friendly staff will provide you with a BPAY Biller Code and Reference Number.

Cheque: Send your cheque payable to:

Diabetes NSW & ACT

Reply Paid GPO Box 9824 Sydney NSW 2001

Phone: If you’d prefer to speak to one of our friendly staff, call us today on 1300 342 238 to join or renew your membership.

 What will my membership fees be used for?

Your membership fees will be invested into programs and initiatives designed to help and improve the lives of Australians living with diabetes. These include:

  • Supporting ongoing diabetes research,
  • Delivering metro and regional events for the diabetes community,
  • Providing access to health professionals who provide expert advice on diabetes,
  • Advocating on your behalf and
  • Publishing materials relevant to people with diabetes.

 What is the difference between my NDSS card and my Diabetes NSW & ACT membership?

The National Diabetes Services Scheme (NDSS) is an Australian Government initiative providing support for people living with diabetes. When you are registered with the NDSS you have access to subsidies for diabetes-related products such as needles and syringes, as well as educational programs and services.

Diabetes NSW & ACT is a member-based charity dedicated to helping improve the lives of people living with diabetes, as well as their families, friends and carers. With a range of exclusive benefits, membership gives you access to important tools to better manage your diabetes and helps the diabetes community by funding advocacy and essential research.

Do I receive any discounts as a member of Diabetes NSW & ACT?

As a member of diabetes NSW & ACT you receive a 10 per cent discount on items purchased at including diabetes travel packs, ketone strips and insulin pens.

How do I update or change my personal details?

You can update your personal details online at any time simply by completing this form  or you can call us on 1300 342 238 for help from one of our friendly staff.

Where can I find my membership number?

Your membership number is located on your membership card. If you can’t find it, or don’t remember your membership number, please call us on 1300 342 238 and one of our friendly staff will be able to help you.

How do I request a replacement membership card?

Please call us on 1300 342 238 and we will arrange for a new card to be sent out to you.

How do I become an Ambassador for Diabetes NSW & ACT?

Diabetes NSW & ACT Ambassadors are a source of inspiration and help us to raise awareness about diabetes in the broader community by sharing their stories at events, through the media and on our website. You can read the stories of our current Ambassadors here.

If you are interested in becoming an Ambassador for Diabetes NSW & ACT please contact us at for more information.

How do I apply for a Kellion Victory Award?

The Kellion Victory Award recognises and celebrates what is possible while living with diabetes. The Kellion Victory Awards are presented throughout the year to acknowledge people who have lived with type 1 diabetes for 50, 60 and 70+ years.  To apply, simply email us at or call us on 1300 342 238.

Join our community of over 45,000 people living with diabetes